Need help or have feedback?
For product questions, account access, Cloud or AI issues, feature requests, and bug reports, contact valmislab.studio@gmail.com.
What to include
- OpenExcel extension version and Chrome version;
- the email address used for your OpenExcel account or purchase;
- a short description of the issue and the steps that led to it;
- the Paddle transaction id for a purchase issue, if available.
Do not send passwords, OTP codes, full payment-card details, or confidential spreadsheet content.
Payments and refunds
Plus Lifetime and AI action packages are one-time purchases processed by Paddle. For receipt, payment, or refund assistance, visit paddle.net and review our Refund Policy.